Privacy Policy
This policy explains how SoapCraft Academy handles personal data, cookies, and your choices when using our website.
Last updated:
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1. Data We Collect Tap to expand
We collect only the data needed to operate and improve the SoapCraft Academy experience. This may include:
- Account & contact data: name, email address, and optional profile information you submit.
- Course activity data: lesson progress, quiz results (if applicable), timestamps, and content interactions.
- Support & communications: messages you send us, feedback, and related metadata (e.g., message time).
- Device & log data: basic technical data like IP address, browser type, and event logs for security and debugging.
We do not intentionally collect sensitive personal data. If you provide it voluntarily in messages, we will treat it with appropriate care.
Payment note
We do not collect payment card details on this site. If payments are involved, they are handled by a third-party payment processor on their own secure pages.
2. How We Use Data Tap to expand
We use personal data to:
- Provide access to courses, downloads, and related features.
- Respond to support requests and maintain communication with you.
- Send service messages (e.g., policy updates, important account notices).
- Improve our content and user experience using aggregated insights.
- Maintain site security, prevent fraud, and troubleshoot issues.
No sale of personal data
We do not sell personal data. If we ever engage in advertising or analytics partnerships, we will provide clear choices where required.
3. Cookies & Similar Technologies Tap to expand
We use cookies and similar storage technologies to ensure the website functions properly and to remember preferences.
Essential
Required for site operation: session, security, and basic preferences.
Preference
Stores your appearance selection (e.g., dark mode / high contrast).
You can manage consent using the cookie banner. You can also clear cookies in your browser settings. Disabling cookies may affect some features.
4. Legal Bases (GDPR) & Regional Notices Tap to expand
Where applicable (e.g., EEA/UK), we process personal data under the following legal bases:
- Contract: to provide services you request (e.g., account and course access).
- Legitimate interests: to secure the site, prevent abuse, and improve content.
- Consent: for optional cookies or marketing communications where required.
- Legal obligation: to comply with applicable laws and regulations.
If you are in a region with additional rights (e.g., CCPA/CPRA), you may have rights related to access, deletion, and opting out of certain data uses. We will honor applicable requests and respond within required timeframes.
5. Data Retention & Security Tap to expand
We retain personal data only as long as necessary for the purposes described in this policy, including:
- Maintaining your account and delivering course services.
- Resolving disputes and enforcing agreements.
- Complying with legal obligations.
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure; however, we work to reduce risk and respond to incidents appropriately.
6. Your Rights & Choices Tap to expand
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data.
- Object to certain processing or request restriction.
- Receive a copy of your data (data portability) where applicable.
- Withdraw consent at any time (where processing is based on consent).
To make a request, contact us using the details below. We may need to verify your identity before fulfilling requests.